Review Code of Conduct Policy

P.R.I.D.E.
Members of LVHN conduct themselves by our guiding principle of the P.R.I.D.E. behaviors. Our expectation is that vendor representatives conduct themselves in the same manner with:

Privacy
Respect
Involvement
Dignity
Empathy

Professional Conduct
Conversations with staff in patient care areas should be minimal, must be professional and case related. Socializing with staff member should be kept to a minimum and not interfere with the staff conducting their duties. Vendor Representatives should only enter patient area/procedure room as directed. Introduce yourself to the staff and state the reason for your presence. As a visitor to any patient care area, it is critical that a vendor does not engage in conduct or behavior that would create the appearance that the vender is staff and allows the LVHN staff to perform their duties. Vendor Representatives are not authorized to operate equipment or interact with the patient unless credentialed by Medical Staff Services.

Ethics
We are committed to honest business dealings with our vendors. Vendors and their representatives shall conduct business with integrity, in accordance with contract terms and compliance to regulatory agencies. These guidelines are intended to encourage discussion and provide guidance in our business dealings.

Gifts
Supply Chain Management may not accept gifts or gratuities from vendors, with the exception of novelties of nominal value. Gifts received which are unacceptable, according to our guidelines, will be returned to the donor.

Protected Health Information (PHI)
Supply Chain Management may not accept gifts or gratuities from vendors, with the exception of novelties of nominal value. Gifts received which are unacceptable, according to our guidelines, will be returned to the donor.

Health Information Portability and Protection Act (HIPPA)
If you perform a service for Lehigh Valley Health Network or one of its subsidiaries that involves exposure to our Protected Health Information (PHI), HIPAA regulations require that you sign a Business Associate Agreement.

Compliance
Vendor(s) who do not adhere to LVHN policies will be subject to the following actions as documented. Any violation by the vendor representative will be reviewed internally by LVHN for investigation and compliance

1st Occurrence – A written confirmation of the incident and notification of a minimum 60 days suspension or longer per the discretion of LVHN from LVHN premises for any sales and marketing activities. The notification will also be sent to the vendor Representatives manager and the LVHN affected departments. In addition, your identification card will be revoked and confirmation of suspended status will go to Vendormate and LVHN Security (via Vendormate).

2nd Occurrence – A written confirmation of the incident and notification of a minimum one (1) year suspension up to and including a lifetime ban, at the discretion of LVHN, from LVHN premises for any sales and marketing activities. The notification will also be sent to the Vendor Representatives Manager, Vendor Representatives VP of Sales and the LVHN effected departments. In addition, your identification card will be revoked and confirmation of suspended status will go to Vendormate and LVHN Security (via Vendormate).

Notwithstanding the foregoing, LVHN reserves the right to take whatever action is necessary based upon the egregious nature of the conduct or behavior to resolve the issue. Action could include immediate suspension or the imposition of a lifetime ban as well as the pursuit of civil or criminal action.